Short answers that match what the platform actually does. Ask Dash the same questions once you are inside. It reads the same list.
Live carrier rates are returned for your exact shipment with your company’s corporate pricing applied. The estimate reflects the package and lane you enter, and the final charge is confirmed by the carrier.
No. Your GenXpress account gives you access to corporate shipping rates. One login, one shared address book, one consolidated invoice, and the corporate rate applies from your first shipment.
The form takes a few minutes, and a real person reviews every application. Booking unlocks once your account is approved. Joining an existing GenXpress group with an invite code activates right away.
GenXpress bills shipments after the carrier confirms final charges. Invoices arrive by email with a PDF and appear under Invoices with their own due date based on your account’s payment terms.
Yes. Invite members from Settings under Team. Each person gets their own sign-in and their own permissions for booking, invoices, addresses and user management. The address book is shared across the company.
Pickups follow the carrier’s cut-off and lead-time rules for your area, and the pickup form shows the latest ready time. If a pickup is rejected, it shows as rejected under Pickups on the Track page; rebook it or attach the shipment to another eligible pickup. When a compatible pickup is already scheduled, a new shipment joins it and the driver makes a single visit.
File a claim on the Claims page against the booked shipment. You can also ask Dash to prepare one. It checks the details against the shipment and you confirm on the form. Nothing is filed without you.
Yes. Attach an English or French CSV in Dash. It previews every row and maps the columns, and you apply the import in batches. Shipment rows open in the booking wizard prefilled for review and fresh rating.
Dash reads only your company’s shipping data: shipments, invoices, addresses and the page you are on. Conversations are saved to your account. Other members of your company cannot read them, and authorized GenXpress support staff can review a transcript only through an audited access path. Dash never handles payment details or credentials, and it never books, pays or files anything on its own. If you would rather work without it, GenXpress can turn Dash off for your whole company on request.
You ship through Purolator. The changelog and your account email will announce new carriers when they become available.
Use the payment link in the invoice email when one is available, or arrange EFT, cheque or Interac payment with GenXpress. Buying-group child accounts are paid by their parent company.